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Tropical Flower

Shipping Policy

Shipping Policy

On-hand delivery of fresh flowers

Our delivery services for fresh flowers are available in specific areas, including:

Los Angeles County

Orange County

San Bernardino County


To areas outside the listed counties, we encourage you to contact our customer service team to check the trip fare.

the delivery method of fresh flowers

for on-hand delivery, we work with Uber. we charge customers based on the final charge Uber charges us. uber charges include trip fare, CA driver benefits, booking fee, toll fee if any, waiting fee if any, and cancellation fee if requested by the customer. We will pay for the charge when call an Uber, and charge the customer when the flower is delivered. The delivery fee is not refundable. contact customer service to get your trip estimate. 

To avoid any problems or delays in delivery, we kindly request that you provide us with the full address details of the intended recipient, the receiver's name,  phone number, and your daytime telephone number. Any wrong information leads to delivery failure, we do not take responsibility for wrong delivery information, provide refunds for charges to the wrong address, or refund on lost flowers.

Whilst we will make every effort to ensure that delivery is made on the requested date and time, you acknowledge that in very rare circumstances delivery on the requested terms will not be possible. for instance, when on-site parking is invalid, the driver cannot park or deliver to your door. In this event, you will be given prior notice wherever possible. we will work with you for a better solution in advance, for instance, curbside pick-up.

Where a third party is involved during delivery, such as hospitals, schools, or offices, any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.

In the instance of there being difficulties in delivering your order to the intended recipient, we reserve the right to contact the recipient using the contact details you provide on the Order Form. Should the recipient not be home we will attempt to leave it at the door or deliver it to the front desk of the office building and leasing office. 

we can only guarantee the flower's freshness on the intended delivery or pick-up date.

deliver nationwide

for certain products eligible to ship within the United States, including certain styles of eternity flowers and toy flowers. we work with USPS and ship second-day air for free. contact customer service to schedule.

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