FAQ

What days and hours are you open?

We are open 7 days a week from 10 am to 6 pm. Holiday business hours may vary.
How do I contact you?

Many options! You can contact us by starting a live chat, WeChat, call (626) 698-8504 or email us to cblancrose@gmail.com for any questions.
What product types are available?

A lot! Our professional flower design team specializes in unique flower arrangements and special event production. We pride ourselves on sourcing on-trend flowers, making creative arrangements you won’t find anywhere else, and providing exceptional customer satisfaction. We work hard to craft the most popular and outstanding floral events decorations that fit every occasion, including weddings, proposals, store opening, birthday parties, private parties, and commercial flower decorations.
What areas do you deliver to?

We deliver flowers to Los Angeles County, Orange County, and San Bernardino County. Additional delivery fees may apply. If you spend above a certain amount, you will qualify for free shipping.
Is in-store pick-up available for orders purchased online?

Yes! In-store pick up is always welcomed for online orders. Please provide your order confirmation and ID when you pick up. We will send out a “your order is ready for pick up” email.
How are shipping and delivery charges determined?

Thanks to our smart website technique! Our system will automatically calculate the shipping cost based on your delivery address if you select “shipping” at checkout.
What about substitutions?

Occasionally, substitutions may be necessary to create your bouquet due to the seasonality. Care is taken to maintain the style, theme, and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. We will notify you within 24 hours via email if we are unable to provide your chosen item or a suitable substitution.
Can I pick a delivery time?

You can let us know your preferred delivery time range after checking out via email. Should a timed delivery be requested we will endeavor to comply with the request via email but cannot be bound in any way to honor such a request during some specific date such as holiday seasons, etc.
Can I get same-day delivery?

Sorry, we are not available for same-day delivery. After receiving your order, we are going to prepare the best matching flowers according to your preferences and needs. Most flowers are not matured yet when they arrive at the store. They need two or three days to blossom and to show their best state. It is most suitable to make flower arrangements at this time. We also need to guarantee our florists sufficient time to design and collocate. The design will certainly be better than that made in a hurry.